Warranty

Thank you for choosing our jewelry, and congratulations on your purchase! We are confident in the quality and craftsmanship of our products and want to ensure your complete satisfaction. To demonstrate our commitment to you, we provide a comprehensive two-year warranty that covers manufacturing defects and certain issues that may arise with your jewelry during normal wear. Please read the following warranty terms and conditions carefully:

 Coverage Period: This warranty is valid for a period of two years from the date of purchase.

Covered Items: The warranty applies to all eligible jewelry items purchased from our company.

Warranty Coverage:

• Manufacturing Defects: We guarantee that your jewelry is free from any defects in materials or workmanship. This includes issues such as loose gemstones, faulty clasps, prong defects, and broken chains.
•  Material and Component Issues: The warranty covers problems arising from normal wear and tear, such as discoloration, fading of plating, or damage to decorative elements.
• Structural Integrity: We ensure that the structural integrity of your jewelry will be maintained during the warranty period.

Warranty Exclusions:

• Loss, Theft, or Damage: This warranty does not cover loss, theft, or damage caused by accident, misuse, abuse, neglect, improper handling, or unauthorized modifications.
• Natural Wear and Tear: Over time, normal wear and tear may occur on your jewelry. This warranty does not cover changes in appearance due to regular use, such as scratches, dents, or scuffs.
• Gemstone and Diamond Damage: This warranty does not cover damage to gemstones or diamonds resulting from impact, harsh chemicals, exposure to extreme temperatures, or improper cleaning methods.

Warranty Claim Procedure:

• Notification: In the event of a warranty claim, please notify us within the warranty period by contacting our customer service team through the designated channels provided on our website or by email.
•  Proof of Purchase: You will be required to provide a proof of purchase, such as the original receipt or order confirmation, to validate your warranty claim.
• Assessment and Repair: Upon receipt of your warranty claim, our experts will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund, at our discretion.

Shipping and Handling: Any costs associated with shipping and handling for warranty claims are the responsibility of the customer, unless otherwise specified by our customer service team.

Transferability: This warranty is non-transferable and applies only to the original purchaser.

Modification or Termination: We reserve the right to modify or terminate this warranty at our discretion, but any modifications or terminations will not affect the warranty coverage for products purchased prior to the change.

Please note that this warranty is in addition to any other rights you may have under applicable consumer protection laws. Our warranty is intended to provide you with peace of mind and confidence in your jewelry purchase.

If you have any questions or require further assistance regarding this warranty, please do not hesitate to contact our customer service team.

Thank you for choosing our jewelry, and we appreciate your trust in our brand.